1) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
The Turing Test is the testing of a machines ability to display intellectual behaviour. There is ahuman judge who engages in a natural conversation with a himan and a machine (trying to apper human). If the judge cannot tell the machine apart fromt he human the machine has passed the turing test. It was introduced by Alan Turing in 1950 where he wanted to consider if machines could think or play the imagination game.
An argument against the Turing Test is that there should be extra conditions that are logically necessary for intelligence, beyond what is displayed in the Turing Test which are just behavioural properties exhibited. This argument denies that passing the test proves an agent as intelligent as there is more to being intelligent that just behavioural displays.
2) Can virtual agents succeed in delivering high-quality customer service over the Web?
Depending on the context of the customer service, it may give a high standard of customer service and it may not. For example, if it is simular to when you ring a company like Telstra and speak to a computer for ten minutes (including five minutes of repeating yourself because it doesnt understand what you're saying) then it will be a low standard and not used at all as it will only frustrate the customers.
If it can answer questions immediately say, via an email sen to your email account once the question has been asked then it is no different than waiting for a person from the company to read your enquiry on the net and answering accordingly.
The customer service needs to be immediate and relevant in its answers. This however does seem to me, a hard task to achieve. I dont know much about the internet and automata (this is the first time ive heard of it) however it does seem to be a daunting task and I feel it will take a long time before it can be utilise successfully on the web for customer service. There are still a lot of people who refuse to have mobile phones and computers in their home. The still go to the bank teller when they need cash and they only pay with cheques. Until everyone is at ease with the idea o technology then I dont feel customer service can be relied upon with automata agents.
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